Release gate: v3.operator-runbooks-on-call.v1
Verifier: pnpm verify:v3 operator-runbooks-on-call
This gate covers V3/V3_TODOS.md §73. The public launch is complete only when
the GA-week rota, incident runbooks, minimum staffing pools, ramp-trigger
dashboards, hiring playbook, and steady-state scale-out trajectory all agree.
Evidence#
| Area | Source | Required state |
|---|---|---|
| GA-week on-call rota | V3/operations/on-call-rota-ga-week.json |
24x7 coverage, daily incident commander, green pager test |
| Incident response | V3/runbooks/incident-response-v3-ga.md |
Six launch incidents, each drilled green before GA |
| Staffing model | V3/operations/operator-staffing-model.json |
Day-one pools match §73.1.1 and have SLA evidence |
| Ramp dashboards | V3/operations/operator-ramp-dashboards.json |
Weekly leadership review and trigger-to-hiring decisions |
| Release gate | V3/operations/operator-runbooks-on-call-release-gate.json |
Green gate with verifier and CI coverage |
Completion Rules#
- The Lilith-Safety follow-the-sun pool has 16 named operator seats across three shifts, with English, Spanish, Portuguese, Japanese, and Hindi covered in-house. Additional wave-1 languages route to the localization partner SLA.
- Editorial, rights, commerce, and capacity pools have owners, staffing counts, working hours, dashboard links, and drill records.
- Every required incident path has severity mapping, commander role, first action SLA, rollback, user communications, audit events, and drill evidence.
- Ramp triggers feed a weekly leadership review and map directly to an approved hiring action with lead-time tracking.
- The GA + 12 month target is tracked explicitly, including safety shift growth, per-region editorial expansion, and event-capacity uplift.