# V3 Operator Runbooks and On-Call

Release gate: `v3.operator-runbooks-on-call.v1`

Verifier: `pnpm verify:v3 operator-runbooks-on-call`

This gate covers `V3/V3_TODOS.md` §73. The public launch is complete only when
the GA-week rota, incident runbooks, minimum staffing pools, ramp-trigger
dashboards, hiring playbook, and steady-state scale-out trajectory all agree.

## Evidence

| Area                 | Source                                                      | Required state                                            |
| -------------------- | ----------------------------------------------------------- | --------------------------------------------------------- |
| GA-week on-call rota | `V3/operations/on-call-rota-ga-week.json`                   | 24x7 coverage, daily incident commander, green pager test |
| Incident response    | `V3/runbooks/incident-response-v3-ga.md`                    | Six launch incidents, each drilled green before GA        |
| Staffing model       | `V3/operations/operator-staffing-model.json`                | Day-one pools match §73.1.1 and have SLA evidence         |
| Ramp dashboards      | `V3/operations/operator-ramp-dashboards.json`               | Weekly leadership review and trigger-to-hiring decisions  |
| Release gate         | `V3/operations/operator-runbooks-on-call-release-gate.json` | Green gate with verifier and CI coverage                  |

## Completion Rules

- The Lilith-Safety follow-the-sun pool has 16 named operator seats across three
  shifts, with English, Spanish, Portuguese, Japanese, and Hindi covered
  in-house. Additional wave-1 languages route to the localization partner SLA.
- Editorial, rights, commerce, and capacity pools have owners, staffing counts,
  working hours, dashboard links, and drill records.
- Every required incident path has severity mapping, commander role, first
  action SLA, rollback, user communications, audit events, and drill evidence.
- Ramp triggers feed a weekly leadership review and map directly to an approved
  hiring action with lead-time tracking.
- The GA + 12 month target is tracked explicitly, including safety shift growth,
  per-region editorial expansion, and event-capacity uplift.