V4 purchases follow the refund and cancellation rules of the storefront that processed the payment. Players should start with Steam Support, PlayStation Store support, Xbox refund requests, Nintendo support, Epic Games Store support, or Microsoft account order history for the transaction they want reviewed.
EU players retain the statutory 14-day digital-content cooling-off protections where those rights apply. When a platform requires acknowledgement that digital content starts immediately, that acknowledgement and any waiver are recorded by the storefront. V4 Support reviews statutory exceptions, duplicate charges, missing entitlements after a platform approval, and regional price mismatches.
V4 Support cannot override a platform-holder decision, but Tier-2 Billing can attach account, receipt, entitlement, and region diagnostics to a store review. Approved platform refunds may revoke the related license, currency, battle pass, or cosmetic entitlement according to the platform's rules.